We suggest you arrive at least 15 minutes prior to your first treatment to allow yourself time to check-in, change and familiarize yourself with the spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea, coffee, wine and refreshments that are available in our relaxation area. Arriving late will limit the time of your spa treatment, therefore lessening your pleasure.  Please call (205) 319-4445 and we will make arrangements by helping you to locate a parking spot.

We appreciate at least a 24-hour notice of cancellation should you be unable to keep your spa appointment. We do charge for appointments not kept.

We accept MasterCard, Visa, Discover, American Express and cash. Payment is requested at the time of service.

All products are nonrefundable unless defective. We apologize for any inconvenience.

In appreciation of exceptional spa services, gratuities are welcomed. It is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. With parties of 3 or more a 20% gratuity will be added to the final bill.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

For parties of three or more, please contact our spa coordinator for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.

Gift Certificates are available in any amount and may be purchased at the spa, our website (NovaEssenceMediSpa.com), by phone at (205) 319-4445 or you may click on the CONTACT US BUTTON. We can mail your gift certificate to you if requested. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.